Frequently Asked Questions

What is Jotform?

Jotform is a powerful online application that allows anyone to quickly create custom online forms. Its intuitive drag-and-drop user interface makes form building incredibly simple, and doesn’t require you to write a single line of code. Using Jotform, you can create and publish forms, integrate them into your site, and receive responses by email.

Why Jotform?

Jotform will have your forms up and running in seconds! We’re the easiest form builder with the most advanced capabilities, including the industry’s top design and customization tools. Don’t know where to start? We have thousands of ready-made templates to get your form rockin’. Need your forms to show different questions based on your customers answers? Our conditions tool can show or hide whatever form fields you choose, depending on how people answer previous questions. Jotform also lets you add your company logo, custom color schemes, and stunning background images.

Do I need coding experience to create a form?

Not at all! With Jotform’s drag-and-drop builder, you don’t need any coding experience to create the perfect form for your needs. Advanced users can go directly into the HTML code and make adjustments, but it’s absolutely not necessary. With our Theme Designer, you can change the style of your form with just a few clicks.

Is Jotform free?

Jotform has multiple subscription options, including a free plan. Free users have access to all of the same features as paid users, but with lower limits on form counts, form submissions, form views, upload space and submission storage. To check out the different options, visit our Pricing page

How do I add Jotform forms to my website?

When you publish your online form, you’ll have the option to use it as a standalone link, or to embed it directly into your website. Embedding simply requires you to copy and paste the embed code we provide.

How secure is my data with Jotform?

Jotform takes the security of your data very seriously. All Jotform standalone form links and embed codes are secure (SSL) by default, and we give all users the option to encrypt their data. Jotform also adheres to strict European data protection laws by allowing users to store their data on secure German servers if they choose. Learn more about that on our EU Safe Forms page.

What happens to my data when I downgrade my account?

If you decide to downgrade your account, your data will still be securely stored like it always has been and as long as it does not go over the total submission storage on free accounts which is 500. Also, your forms will be disabled if you go over the monthly submission limit on your downgraded plan or any other limit, such as the number of forms. You can check your submission and data storage levels by clicking on the account icon on the top right of your page when logged in and reviewing the progress bars.